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We require a credit card on file for all appointments to secure your allotted time with the technician. Please let us know 48-hrs prior to your appointment if you need to reschedule and we will make sure you do not get charged a cancellation fee. When you make your appointment and provide us with your credit card details, you are agreeing to adhere to our policies. We reserve the right to not schedule future appointments to any customer who has not adhered to our cancellation policy.
SERVICES AND PRICES
Services and prices in this Menu are subject to change.
*Gratuity is not included in Service Price and is Highly encouraged*
All appointments are subject to our 48 hrs cancellation policy. If you need to reschedule your appointment, we require 48 hrs notice prior to your scheduled appointment time. In the event of a late cancellation or if we don't hear from you, you will be charged 50% of the service that you booked for. Appointments can be rescheduled by phone, and email during the allotted time.
*(Per our new Covid-19 Guidelines please stay in your car and call us to let us know that you have arrived, we will let you know when is ok to come into the building)*Please kindly arrive 10 mins before your appointment time to allow for proper check-in and preparation. If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at 203-345-9464. Please be aware in the unfortunate event that you are very late, your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of services you booked.
Due to Covid-19 we closed our Groupon campaign back in March. If you have purchased a Groupon please call them directly since they handled your transaction. The Groupon company will refund your account. Unfortunately we can't utilize this wonderful Marketing tool based on the new restrictions and social distancing guidelines that have been implemented.
To maintain the peaceful sanctuary of the spa, we request that all visitors maintain conversations at a considerate volume. All mobile phones and electronic devices must be placed on silence mode. Also gently closing the doors maintains tranquility. We appreciate your consideration. * (Per our new Covid-19 Guidelines conversations in the treatment room will be kept at a minimum)*
Children are not allowed in the spa. A spa room is only appropriate for you and your therapist. A busy salon floor is an inappropriate place to entertain children. *(Per our new Covid-19 Guidelines we will not make any exeptions to this rule)*
At TIMELESS GLOW we take pride in being able to help our clients achieve the look they want to feel confident and beautiful. If for any reason you are not satisfied with your service, we ask you please notify us within 24 hours. Due to the nature of our services and labor time, no refunds will be issued.
Due to new Covid-19 Guidelines, we request you don't invite any friends or family to your scheduled appointment. We will ask your guest(s) to leave and wait for you outside the building in the event that you show up with anyone.